CLIENT ONBOARDING
Everything you need to book your PRODUCTION.
How it works
01
Enquiry & brief
We review your brief, goals, deliverables, timeline and budget, then issue a proposal or budget tier with the agreed scope, delivery timeline, revisions allowance and output list.
02
Scope & check-off
Before production begins we agree the scope of work in writing, shoot dates, deliverables, edit rounds and key assumptions like locations, talent or client-supplied assets. This becomes the project check-off point.
03
Quick contract & booking
To lock the project in, you sign a short contract confirming scope, payment structure, timeline and termination policy. Your booking is only confirmed once the contract is signed and the deposit is paid.
04
Deposit payment
A 70% deposit is payable upfront before any work begins. No pre-production, scheduling, crew booking, creative development or shoot activity starts until the deposit has cleared.
05
Pre-production begins
With the signed agreement and deposit in place, we plan the shoot. Scheduling, creative development, logistics, crew booking and production prep. Requests beyond the agreed scope may be quoted separately.
06
Production & post
We carry out the shoot and post-production in line with the agreed brief, timeline and deliverables, including the agreed number of amendment rounds. Extra changes may be billed at the relevant post rate.
07
Final balance
The remaining 20% is due within 28 days of project completion. Final deliverables may be withheld until all outstanding balances are paid in full.
08
Late payment
If the final balance is not paid within 28 days of completion, an 8.5% statutory interest fee applies for every calendar week the invoice remains overdue, alongside our right to pause delivery.
09
Termination
You may terminate before the agreed check-off date without penalty. If you terminate after check-off, a fee equal to 50% of the total project payment becomes payable.
10
Last-Minute Bookings
Where a booking is confirmed within forty-eight (48) hours of the scheduled shoot date, the Client shall be required to pay a deposit equal to one hundred percent (100%) of the total booking fee prior to commencement of the shoot. This deposit shall be non-refundable in the event of cancellation or postponement by the Client.
Key terms
Booking & payment
80% deposit upfront to confirm your booking. The remaining 20% is due within 28 days of completion. Deliverables may be held until the balance is settled.
Late payment
If an invoice becomes overdue, an 8.5% statutory interest charge applies for every calendar week payment remains outstanding. Delays may also delay delivery.
Cancellation
Cancel before the agreed check-off date without penalty. If the project is cancelled after check-off, 50% of the total agreed fee becomes payable.
Booking sign-off
By submitting, you confirm the agreed scope, deliverables, timeline and budget, and accept the payment, late-payment and termination terms above. Your confirmation is sent directly to our records.